Frequently Asked Questions (FAQs)
Section where you will find information about a variety of questions related to our products, shipping policies, and returns.
Frequently Asked Questions (FAQs)
Section where you will find information about a variety of questions related to our products, shipping policies, and returns.
This section is designed to help you obtain the information you need quickly and easily, so you can enjoy a hassle-free shopping experience.
Each product on our website is designed to be customized according to your unique preferences. To get started, simply select the product you want and you’ll find a dedicated customization form. This form will guide you step by step to provide the necessary information that will allow us to create your digital product accurately and according to your specifications.
Within these forms, you’ll find specific fields requesting relevant information such as names, dates, texts, or numbers. Additionally, each field has clear instructions regarding allowed text length, required date formats, or any other relevant guidance to ensure that your customization is precise and satisfactory.
The delivery time of your order varies depending on the type of product you have purchased:
- Digital Products:
- Digital products such as our personalized birthday cards, cake toppers, welcome signs, and party flags are completed on the same day the order is placed. This applies from Monday to Friday, between 7:00 am and 6:00 pm (GMT-6 time zone). It’s important to note that while we sometimes process orders on weekends, this is not guaranteed.
- Physical Products:
- For physical products like our Disney-themed personalized mugs, the processing time is 1 to 3 business days. Once your physical product is ready, you will receive a tracking number so you can track its shipment and stay informed about its location at all times.
We accept several secure payment methods for your convenience:
- Credit or Debit Cards: You can make your purchase using credit or debit cards securely. Our payment platform is integrated with Stripe, ensuring a secure and protected transaction.
- PayPal: We also accept payments through PayPal, a reliable and widely used option for online transactions.
At this time, we do not offer direct deposit or bank transfer as payment methods.
Currently, our shipments are limited to addresses within the United States for physical products. Unfortunately, we do not offer international shipping at this time.
However, for our digital products such as personalized birthday cards, cake toppers, welcome signs, among others, you can purchase them from anywhere in the world! The digital nature of these products makes them accessible globally without location restrictions.
Due to the nature of our personalized products, once an order has been placed and customization information received, we immediately start the creative process. This involves an investment of time and resources to ensure the quality and accuracy of your product.
Therefore, unfortunately, we cannot accept cancellations of orders once the purchase has been made. We want to ensure that you receive a unique and high-quality product, and our team strives to begin the creation process as soon as we receive your order.
If you can’t find the answers you’re looking for, contact us!
When purchasing a product from us, you are acquiring the creative work and time dedicated to customizing the item according to your specifications. However, it’s important to note that you are not purchasing copyrights or a license for commercial use.
The copyrights and trademarks associated with the illustrations, designs, or characters used in our products belong to their respective owners and are not for sale. Our products are not licensed products, and all images used are freely available and not sold as part of the transaction.
Once your order has been processed and shipped, you will receive a confirmation email that includes a tracking number. Use this number to track the status of your order through the respective shipping service. If you have any questions or need further assistance, feel free to contact us.
Each product on our website is designed to be customized according to your unique preferences. To get started, simply select the product you want and you’ll find a dedicated customization form. This form will guide you step by step to provide the necessary information that will allow us to create your digital product accurately and according to your specifications.Within these forms, you’ll find specific fields requesting relevant information such as names, dates, texts, or numbers. Additionally, each field has clear instructions regarding allowed text length, required date formats, or any other relevant guidance to ensure that your customization is precise and satisfactory.Our goal is to make the customization process simple and transparent so that you get exactly what you want in your personalized product. If you have any questions or need assistance during this process, our support team is here to assist you every step of the way.
The delivery time of your order varies depending on the type of product you have purchased:
Digital Products: Digital products such as our personalized birthday cards, cake toppers, welcome signs, and party flags are completed on the same day the order is placed. This applies from Monday to Friday, between 7:00 am and 6:00 pm (GMT-6 time zone). It’s important to note that while we sometimes process orders on weekends, this is not guaranteed.
Physical Products: For physical products like our Disney-themed personalized mugs, the processing time is 1 to 3 business days. Once your physical product is ready, you will receive a tracking number so you can track its shipment and stay informed about its location at all times.
We accept several secure payment methods for your convenience:
1. Credit or Debit Cards: You can make your purchase using credit or debit cards securely. Our payment platform is integrated with Stripe, ensuring a secure and protected transaction.
2. PayPal: We also accept payments through PayPal, a reliable and widely used option for online transactions.
Currently, our shipments are limited to addresses within the United States for physical products. Unfortunately, we do not offer international shipping at this time.However, for our digital products such as personalized birthday cards, cake toppers, welcome signs, among others, you can purchase them from anywhere in the world! The digital nature of these products makes them accessible globally without location restrictions.
Due to the nature of our personalized products, once an order has been placed and customization information received, we immediately start the creative process. This involves an investment of time and resources to ensure the quality and accuracy of your product.
Therefore, unfortunately, we cannot accept cancellations of orders once the purchase has been made. We want to ensure that you receive a unique and high-quality product, and our team strives to begin the creation process as soon as we receive your order.
When purchasing a product from us, you are acquiring the creative work and time dedicated to customizing the item according to your specifications. However, it’s important to note that you are not purchasing copyrights or a license for commercial use.
The copyrights and trademarks associated with the illustrations, designs, or characters used in our products belong to their respective owners and are not for sale. Our products are not licensed products, and all images used are freely available and not sold as part of the transaction.
Once your order has been processed and shipped, you will receive a confirmation email that includes a tracking number. Use this number to track the status of your order through the respective shipping service. If you have any questions or need further assistance, feel free to contact us.